Customer Service and Warranty Information
We stand behind what we sell
Customer service is our number one priority here at Advanced Designs. We realize that without our customers, there would not be any business. For this reason, we will gladly accept any questions or comments about any of our products and will do our best to provide a prompt response. (Due to the overwhelming amount of email we receive, please allow a minimum of 48 hours for a reply)
If you are a current customer and are in need of customer support, please feel free to either call, write, or email us your concerns. For a customer in need of support, a prompt reply is guaranteed within the first 24 hours.
Only working together with the customer is it possible to resolve any potential problems which may arise.
- ELECTRONICS: All electronics carry a limited lifetime warranty.
The electronics used in our applications are designed and built to provide you with many years of reliability and enjoyment. They are manufactured using high quality components from major manufactures such as "Motorola", "Hewlett-Packard", and "National Semiconductor". They are designed to meet or exceed your factory stock requirements. (where applicable)
We have the utmost confidence in our products and for that reason we provide our customers with a limited lifetime warranty that covers defects in workmanship.
Should you happen to have a problem with any of our electronics, please contact us first. By doing so we can help you diagnose the problem. If all else fails, you may return your product to us for repair. If a product is found to be faulty due to workmanship, your product will be repaired free of charge. Shipping charges may still apply.
This warranty does NOT include: misuse, neglect, improper installation, tampering, or any other acts of nature. This warranty is provided to our customers only and is not transferable to another party.
- FIBERGLASS COMPONENTS: All fiberglass components carry with them a full 1 year warranty.
Our fiberglass components are fabricated with high quality gel coats and resins along with other materials. Great care is taken to ensure the best possible product and to guard against air problems, over-curing and under-curing conditions. These parts are designed to give many years of enjoyment. In the event of misfortune, you may return your fiberglass product back to us for free repair or replacment within 1 year from the date of purchase.
This warranty does NOT include: misuse, neglect, improper installation, tampering, or any other acts of nature. This warranty is provided to our customers only and is not transferable to another party. ntly available through ADAT.
Please call or email for more information or questions regarding product warranties.